Shipping policy

Story Wear – International Shipping Policy

All international orders are shipped from our headquarters in Taiwan. We partner exclusively with DHL Express to ensure fast, reliable, and trackable global delivery.

Orders are processed within 2–4 business days after payment is confirmed. During peak seasons, holidays, or special campaigns, processing times may be slightly extended. Once your order ships, you will receive a DHL tracking number via email.

We ship to most countries worldwide using DHL Express, known for its speed and reliability.

Estimated Delivery Time: 5–7 business days depending on destination and customs clearance.

Shipping Rates: Calculated at checkout based on destination and package weight. Free shipping thresholds will be displayed at checkout.

Customs, Duties & Taxes: International shipments may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in our product prices or shipping fees. Customers are responsible for any additional charges required by local customs authorities. If a package is refused due to unpaid duties or taxes, Story Wear cannot issue refunds for shipping or returned goods.

Delivery & Tracking: All orders come with full DHL tracking. Please ensure your shipping address is accurate. Story Wear is not responsible for delays or lost packages due to incorrect addresses. If DHL is unable to deliver due to recipient unavailability or customs issues, customers are responsible for coordinating redelivery or pickup.

Sustainable Packaging: In line with Story Wear’s commitment to sustainability, we use eco‑friendly packaging materials whenever possible. Your order will arrive safely with minimal environmental impact.

Order Issues & Support: If you experience any issues with your shipment, including delays, missing items, or damage, please contact us at info@story-wear.com within 7 days of delivery. We’ll work with DHL to resolve the matter promptly.